Inquiries about Our Products

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Inquiries/message

Please read the below information carefully before sending your inquiries.

  • - Refer to “Privacy Policy” on how we handle the items of information that can identify individuals (name, address, telephone number, e-mail address, etc.).
  • - Please note that responses may take time and some inquiries might not be answered, depending on their content. In some cases, responses may be given by telephone, not by e-mail.
  • - An e-mail notifying the reception of your inquiries will not reach you if your e-mail address is not correctly entered. If you think you have entered an incorrect e-mail address, please redo the procedure.
  • - Inquiries are not processed on Saturdays, Sundays, and public holidays, during Golden Week (from late April to early May), the year-end/New Year holidays, and the company’s summer holidays, and outside the regular office hours. Responses to inquiries sent during these periods may be delayed.
  • - E-mail responses will be addressed exclusively to the persons making inquiries. They cannot be copied, reused or reproduced either partially or entirely or be disclosed to a third party without Nippon Shinyaku’s prior consent.

Refer to “Privacy Policy” on how we handle the items of information that can identify individuals (name, address, telephone number, e-mail address, etc.).
Please note that responses may take time and some inquiries might not be answered, depending on their content. In some cases, responses may be given by telephone, not by e-mail.
An e-mail notifying the reception of your inquiries will not reach you if your e-mail address is not correctly entered. If you think you have entered an incorrect e-mail address, please redo the procedure.
Inquiries are not processed on Saturdays, Sundays, and public holidays, during Golden Week (from late April to early May), the year-end/New Year holidays, and the company’s summer holidays, and outside the regular office hours. Responses to inquiries sent during these periods may be delayed.
E-mail responses will be addressed exclusively to the persons making inquiries. They cannot be copied, reused or reproduced either partially or entirely or be disclosed to a third party without Nippon Shinyaku’s prior consent.