Contact information

For comments or inquiries, please contact us using the Inquiry Form below.

  • ・Please refer to our Privacy Policy for details of our handling of personally identifiable information (name, address, phone number, email address, etc.)
  • ・Some inquiries may take some time to be answered or may not be answered depending on the subject. We may also contact you by telephone instead of email. We appreciate your understanding in advance.
  • ・You may not receive our confirmation email if you enter an incorrect email address. In such case, please contact us again.
  • ・On Saturdays, Sundays and national holidays and during the Golden Week holidays, New Year’s holidays and summer holidays, our response may take longer than usual since it is outside of our business hours.
  • ・Our response by email is only available to the inquirer. You are prohibited to use a part or all of our response and thereby disclose the content to any third party without our permission.
  • ・We will basically respond by telephone to inquiries about pharmaceuticals.
  • ・We are not able to answer inquiries that require individual diagnosis, such as health consultation, treatment details and side effects. For such matters, please be sure to consult a physician or pharmacist.

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